What if I don't have a copy of my schedule or grade report so I can't find my student ID?

We do not give your student ID out over the phone to protect your privacy. Please stop by the Admissions and Records Office (AD102)to get your id.

What if I get an error when I enter my name and student ID to activate my account?

Here are the most common reasons that you get an error message:

• You try to activate your account soon after you register. It takes 24 hours for your account to be created after you register, so if you try sooner, you will get an error.
• Your last name is entered incorrectly or misspelled. You must enter your last name exactly as it appears on your schedule/bill or grade report since this is your name as the KCTCS records show it. This means entering everything before the comma separating it from your first name on your schedule/bill or grade report. If your name includes "Jr." or "Sr." it should appear before the comma on your schedule or grade report and must be entered.
• You are a student worker at HCC. Since you are both a student and an employee, your activation access is handled differently. Please come to the Help Desk located in the AdministrationBuilding, office AD103.
• You are using a older version of Netscape Navigator. The KCTCS account activation page will not work with some older versions of Netscape Navigator. Once you activate your account using an Internet Explorer browser, you can use Netscape to access your KCTCS e-mail.

I logged on, and I know my password is correct, but a page comes up that says "The page cannot be displayed"
Starting 14 days before your password expires (it expires every 90 days), web-based Outlook will display a message at the top (in yellow) telling you that your password will soon expire. Once this message begins to appear, you may start getting error messages such as "The page cannot be displayed" when you log on. If so, click the Refresh button, and your mailbox should appear. This problem will go away once you change your password, which can be done under the Options menu.

What if I need more help?
Stop by the WelcomeCenter in the AdministrationBuilding or the Help Desk in AD103.