Performance Standard

Outcomes

Planned Activities

80% of surveyed students, faculty and staff members will agree that the at least one library staff member is available for assistance at the reference desk between 8:00 a.m. and 5:00 p.m.

48% of the respondents agreed that a librarian is available "all of the time" at the reference desk between 8:00 a.m. and 5:00 p.m., and 32% agreed that a librarian is available "most of the time" for a total of 80%.  This meets the targeted performance standard; however, additional evaluation is needed to determine the success of the strategies.

• Schedule library personnel to work at the reference desk during the designated time periods. 
• Advertise the reference desk to students during campus tours and bibliographic instruction sessions. 
• Remind faculty and staff that reference assistance is available at staff/division meetings. 

80% of surveyed off-campus students and patrons will agree that the library is open "adequate" hours.

This performance standard was not assessed and does not have outcomes.  Efforts will be made during the upcoming year to determine the effectiveness of the planned activities.

• Advertise the library's hours on the library web page and handouts.
• Inform adjunct faculty who teach in off campus locations about the library's hours and services. 
• Communicate with local public libraries about interlibrary loan services to off-campus patrons in their areas.
• Investigate electronic databases of articles, which are accessible from home or off campus sites.

80% of surveyed students, faculty and staff members will agree that they are able to check out material in five minutes or less.

31% of the respondents agreed that they are able to check out material in "2 minutes or less," and 18% agreed that they are able to check out material in "4 to 3 minutes" for a total of 49%.  47% of the respondents indicated that they "don't know" how long it takes to check out library material, and only 3% indicated that the library's check out process takes longer than 5 minutes.  With this information, it is clear that the targeted performance standard has been met; however, this standard will be evaluated again to determine the validity of the success.

• Schedule library personnel at the circulation desk to ensure that assistance is available. 
• Train library personnel to handle circulation requests efficiently. 
• 25% of the library’s current expense budget will be spent on equipment needed to improve the speed of circulation transactions. 
• 10% of the library’s current expense budget will be used to employ student worker(s) to assist with circulation duties. 

70% of surveyed students, faculty and staff members will agree that they receive an overdue notice when the item(s) is overdue.

6% of the respondents indicated that they received an overdue notice from the library within 13 days after the respective items are due.  1% indicated that they received a notice within 14 to 20 days, and 5% received a notice within 21 to 27 days.  Another 0% received a notice in after 28 days.  87% indicated that they "don't know."  This information signifies that the respondents have 1) never received an overdue notice while possessing an overdue item; or 2) never possessed an item that has been overdue.  Due to the ambiguity of this outcome, this performance standard will be assessed again during 2000-2001.

• Send out overdue statements every two weeks until the loaned material is returned. 
• Write a letter explaining the overdue material and include it with the notices. 
• Make follow-up phone calls before the library patron is billed for the overdue material. 

80% of students completing the Pathfinder to the Library Workbooks I & II will receive a grade of B or above.

269 (57%) students received a grade of "A" and 153 (32%) students received a grade "B" on the Pathfinder Workbooks I & II.  Only 49 students received lower grades.  Overall, 89% of the students received a grade "B" or above, thereby meeting the targeted performance standard.  To determine the validity of this success, the performance standard will be evaluated again next year.

• Provide an overview for students of the subject material discussed in the Pathfinder Workbook I and explain the related assignments. 
• Provide an overview for students of the subject material discussed in the Pathfinder II and explain the related assignments. 
• Provide tours and training sessions for students enrolled in English 101/102. 
• Work with faculty members to ensure that students understand the material. 

80% of surveyed students, faculty and staff members will agree that the library’s collections are easily accessible.

86% of the respondents agreed that the library's collections are easily accessible.  This percentage meets and exceeds the performance standard.  The library staff will continue to pursue these strategies and will re-evaluate this standard next year in an attempt to validate the success of the strategies.

• Schedule library staff to “read” library shelves to find misplaced material. 
• Train library staff to find missing material and to make corrections. 
• Develop proper signage in the library for patrons. 
• Provide an adequate number of computer workstations for patrons.

80% of surveyed students, faculty and staff members will agree that interlibrary loan orders are filled within three weeks after a request has been made.

8% of the respondents agreed that interlibrary loan orders are filled within three weeks after a request has been made.  87% indicated that they didn't know because they had never used the interlibrary loan service.  Less than 1% indicated that it took longer than three weeks.

• 15% of the library’s current expense budget will be spent on equipment needed to bring about faster ILL transactions. 
• Work with the computer services department to include the ILL form on the new Intranet.
• Notify patrons that their requested material is available the same day that the material arrives via phone and/or e-mail. 

80% of surveyed students, faculty and staff members will agree that the reference collection contains sufficient, quality material.

65% of the respondents rated the quality of the reference collection as "good" and another 16% rated the collection as "adequate."  14% indicated that they "don't know" about the quality of the collection and only 1% indicated that it was "less than adequate."  Based on this data, it can be said that the performance standard has been met; however, additional evaluation is needed to validate the success of the strategies.

• 25% of the library’s book budget will be spent on the reference collection.
• Solicit help from faculty and staff in developing the reference collection.
• Keep abreast of important reference titles by reading trade journals and other library publications.
• Acquire reference materials within three weeks after selection.
• Process new reference material within two weeks after acquisition.
• Notify library patrons about new reference acquisitions via e-mail, The Green Street Journal, and handouts.

80% of surveyed students, faculty and staff members will agree that the circulating collection contains sufficient, quality material.

62% of the respondents rated the circulating collection as "good" and another 16% rated the collection as "adequate."  17% said that the "don't know" about the quality of the collection, and only 1% indicated that it was "less than adequate."  Moreover, only 1% said that the circulating collection was "poor."  When combining the "good" responses with the "adequate" responses, it becomes evident that the standard has almost been met.  Given this imbalance, the standard needs to be re-evaluated next year.

• 15% of the library’s book budget will be spent on the circulating collection.
• Solicit help from faculty and staff when developing the circulating collection.
• Read trade journals and other library publications to learn about needed titles for the circulating collection.
• Acquire materials from publishers within three weeks after selection.
• Process new circulating material within two weeks after acquisition.
• Notify library patrons about new acquisitions via e-mail, The Green Street Journal, and handouts.

80% of surveyed students, faculty and staff members will agree that the periodical collection consisting of magazines, journals and newspapers contains sufficient, quality material.

64% of the respondents rated the periodical collection as "good" and another 16% rated the collection as "adequate."  16% said that they "don't know" about the quality of the periodical collection, and only 1% rated it as "less than adequate."  Moreover, only 1% rated the collection as "poor."  The combination of "good and adequate" respondents shows that the performance standard has been met; however, the standard needs further evaluation before a definite conclusion can be made.

• 25% of the library’s book budget will be spent on the periodical collection.
• Solicit help from faculty and staff when developing the periodical collection.
• Read Katz Magazines for Libraries and other evaluative sources to keep abreast of needed titles for the periodical collection.
• Acquire selected materials through Ebsco, or another vendor to minimize shipping, handling, and labor costs.
• Process new periodical material the same day that it arrives.
• Notify library patrons about new periodical material via e-mail and handouts.

80% of surveyed students, faculty and staff members will agree that the electronic resources collection contains sufficient, quality material.

69% of the respondents rated the electronic database collection as "good" and another 11% rated the collection as "adequate."  18% of the respondents "don't know" about the quality of the electronic database collection, and only 1% rated it as "less than adequate."  The combination of the "good and adequate" responses indicates that the standard has been met; however, additional evaluation is needed to validate the success of the strategies.

• 20% of the library’s book budget will be spent on electronic resources.
• Solicit help from faculty and staff when developing the library’s electronic resources.
• Attend state and local workshops on electronic databases to keep abreast of changes within this format.
• Acquire electronic resources (and install if necessary) within one month after selection.
• Notify patrons about the availability of new electronic resources within two weeks after installation via e-mail, The Green Street Journal, and handouts.
• 40% of the library’s current expense budget will be spent on maintaining the library’s computers, related supplies, and accessories.

80% of surveyed students, faculty and staff members will agree that the audio-visual collection contains sufficient, quality material.

49% of the respondents rated the quality of the audio-visual collection as "good" and another 15% rated the collection as "adequate."  33% indicated that they "don't know" about the level of quality with the collection, and only 1% rated it as "less than adequate."  Only 1% rated the audio-visual collection as "poor."  Because the combination of "good and adequate" responses is below the performance standard, further evaluation is needed.  Also, emphasis should be placed on the completion of the strategies.

• 10% of the library’s book budget will be spent on audio-visual resources.
• Solicit help from faculty and staff when developing the library’s audio-visual resources.
• Keep abreast of changes in audio-visual resources by reading related trade journals.
• Acquire audio-visual materials within two weeks after selection.
• Notify library patrons about new acquisitions via e-mail, The Green Street Journal, and handouts.

50% of surveyed students, faculty and staff members will agree that the special collection contains sufficient, quality material.

51% of the respondents rated the quality of the special collections as "good" and another 13% rated the collection as "adequate."  30% of the respondents indicated that they "don't know" about the quality of the special collections, and only 1% rated the collection as "less than adequate."  1% of the respondents also rated the collection as "poor."  The combination of the "good and adequate" respondents shows that the performance standard has been met; however, additional evaluation is needed to validate the success of the strategies.

• 5% of the library’s book budget will be spent on the special collection.
• Solicit help from the college’s history department and local community patrons when developing the special collection.
• Acquire materials for the special collection within six weeks after selection.
• Process new acquisitions within two weeks after acquisition.
• Notify library patrons about new arrivals via e-mail and handouts.