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Faculty and Staff Technology FAQs

I need admin rights to update or add new software. Can you help me?

Call the Help Desk and we will assist you with this.

Can I set up my Apple or Android device to receive college e-mail?

Click on the link for your device for a PowerPoint presentation on how to set up your iOS (iPhone, iPod, iPad) or Android device to receive your KCTCS e-mail.

Can you help me change my password, I let it expire?

Yes, but not over the phone. Please come by or call the Help Desk for more information.

Can you help me with BB (Blackboard)?

Jon Reidford, our Instructional Specialist, will be glad to assist you. His phone number is 831-9829 or you may email him at jon.reidford@kctcs.edu.

How do I copy to the hard drive or flash drive from the server?

a. On your flash drive or cd create a new folder and leave the folder open,
b. Find the file or folder needed, right click it, choose cut,
c. Go to hard drive or flash drive, right click in the white area and choose paste.

How do I reduce My Documents file size?

a. You need to delete old files that are no longer needed,
b. Copy files from My Docs to a flash drive or cd – remember to keep backups.
c. Delete the files you moved from your My Documents folder.
d. Now empty your recycle bin and your file size will be reduced.

How do I set up a projector with a laptop?

a. With the power off on both, attach the cables from the projector to the laptop,
b. Turn the projector on, turn the laptop on, and the image should show on screen.

I need new software in a classroom.

The best scenario is to get the software to Technology Solutions prior to the new semester for it to be added to the image we use in the labs. If this is not possible, bring the new software to the Help Desk in AS202. TS will check for compatibility and license agreement then it will be installed as quickly as possible.

The Smart Board doesn’t work right.

It may need to be oriented. There is a manual in each smart room that offers assistance for all uses of the equipment in the rooms.

Where did my file go?

You may have lost your network connection, you are looking in the wrong folder or drive, did you remember to save it correctly, or you may not have allowed the sync process to complete when you logged off.

Why aren’t the classroom computers connecting to the network?

The first question to this would be is this problem regarding a single computer or all computers in the lab? If it is the entire classroom, the networking equipment is experiencing a problem in that room – call the Help Desk immediately (19616). If it is a single computer, try restarting the computer and logging in again. If it still does not connect call the Help Desk.

Why can’t I print more than 30 sheets at a time on a lab printer?

You are set up with the same restrictions as students on lab or classroom printers.

Why doesn’t my document print to an office printer?

You may not be selecting the correct printer from your options list in the print commands box, you may have lost your network connection, the printer may be out of toner or paper, or there is a network issue with the printer.

Why won’t the sound work in a classroom?

The tuner settings may need turned on or adjusted or the computer sound may be muted. There is a manual in each smart room that offers assistance for all uses of the equipment in the rooms.