Call the Help Desk and we will assist you with this.
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Click on the link for your device for a PowerPoint presentation on how to set up your iOS (iPhone, iPod, iPad) or Android device to receive your KCTCS e-mail.
Yes, but not over the phone. Please come by or call the Help Desk for more information.
Jon Reidford, our Instructional Specialist, will be glad to assist you. His phone number is 831-9829 or you may email him at firstname.lastname@example.org.
The best scenario is to get the software to Technology Solutions prior to the new semester for it to be added to the image we use in the labs. If this is not possible, bring the new software to the Help Desk in AS202. TS will check for compatibility and license agreement then it will be installed as quickly as possible.
It may need to be oriented. There is a manual in each smart room that offers assistance for all uses of the equipment in the rooms.
You may have lost your network connection, you are looking in the wrong folder or drive, did you remember to save it correctly, or you may not have allowed the sync process to complete when you logged off.
The first question to this would be is this problem regarding a single computer or all computers in the lab? If it is the entire classroom, the networking equipment is experiencing a problem in that room – call the Help Desk immediately (19616). If it is a single computer, try restarting the computer and logging in again. If it still does not connect call the Help Desk.
You are set up with the same restrictions as students on lab or classroom printers.
You may not be selecting the correct printer from your options list in the print commands box, you may have lost your network connection, the printer may be out of toner or paper, or there is a network issue with the printer.
The tuner settings may need turned on or adjusted or the computer sound may be muted. There is a manual in each smart room that offers assistance for all uses of the equipment in the rooms.