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Clearing Browser Information

Do you need to clear your browser's cache, history, and cookies?

If you are experiencing problems with a website, one of the first things you should do is clear your browser's cache, cookies, and history.

After clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

Windows

Internet Explorer 8 and 9
     1. Click Tools, and select Delete Browsing History.

     2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and
         History
.

     3. Click Delete.

Internet Explorer 7
     1. From the Tools menu in the upper right, select Delete Browsing History... .

     2. To delete your cache, click Delete files...  .
         To delete your cookies, click Delete cookies... .
         To delete your history, click Delete history... .

     3. Click Close, and then click OK  to exit.

Firefox 3.5 and later
     1.  From the Tools menu, select Clear Recent History... . Alternatively, in Firefox 4 and above, you
          can also click the orange Firefox button, and then select Clear Recent History from the History
          menu.

     2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire
         cache, select Everything

     3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies
         to clear cookies). Click Clear Now.

Firefox 3
     1. From the Tools menu, select Clear Recent History... , and then select the items you want to delete
         (e.g., Browsing & Download History, Cache, Cookies).

     2. Click Clear Recent History.

Chrome
     1. In the browser bar, enter: chrome://settings/clearBrowserData

     2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty
         the cache
, Delete cookies and other site and plug-in data).

         From the Obliterate the following items from: drop-down menu, you can choose the period of 
         time for which you want to clear cached information. To clear your entire cache, select the beginning
         of time
.

     3. Click Clear browsing data.

Mac OS X

Safari
     1. From the Safari menu, select Reset Safari... .

     2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove
         all website data
covers both cookies and cache.

Firefox 3.5 and later
     1. From the Tools menu, select Clear Recent History.

     2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire
         cache, select Everything.

     3. Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.

Firefox 3
     1. In Firefox, from the Tools menu, select Clear Recent History.

     2. Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and
         then click Clear Private Data Now.

Apple iOS (iPhone, iPod Touch, iPad)

Mobile Safari
To clear cache and cookies:
     1. From the home screen, tap Settings, and then tap Safari.

     2. At the bottom of Safari's settings screen, tap the buttons for Clear Cookies and Clear Cache. To
         confirm, tap Clear Cookies or Clear Cache again.

To clear history:
     1. From the home screen, tap Safari.

     2. At the bottom of the screen, tap the Bookmarks icon.

     3. In the lower left, tap Clear.

     4. Tap Clear History.

Android

Android
To clear cache, cookies, or history:
     1. Start your browser.
     2. Tap Menu, and then tap More.
     3. Select Settings.
     4. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as
         appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.