Telephone Courtesy
This program is designed to equip employees with skills needed to conduct business by phone. The participant will observe skills through the portrayals of both the right and wrong ways of conducting telephone customer service and have a chance to role play the skills necessary in providing excellent telephone customer service.
Program Format: Two sessions each 90 minutes in length or one 3-hour session. Role plays, video exercises, discussion, pre- & post-tests.
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