Managing Your Stress at Work

Stress has become a cultural construct of our lives. It impacts us personally, professionally, and physically. Stress management is a necessity to function effectively in your personnel and professional lives as well as to maintain your mental and physical well-being. In this workshop, you will learn about the toll stress can take on you by understanding what happens during stress, determine your stressors, measure your stress by reading your stress barometer, identify strategies to manage stress, add to your arsenal of techniques to reduce stress.

Supervisory Leadership Development

Supervisors are the backbones of our organizations. This course offers insight into strengthening their performance by providing tools to inspire commitment, cooperation, and motivation to your supervisory staff. You will gain valuable information in both people skills and technical skills. If you and your organization are looking for strategies to ensure a more cohesive, a more motivated, and a more productive supervisory staff, this class is a must!

Interpersonal Styles in the Workplace

Ever seem to wonder why you seem to “click” with some folks and struggle to understand others? It could be the interpersonal styles involved. This workshop takes a non-threatening look at different interpersonal communication styles in the workplace and offers insight as well as strategies for dealing with them. These strategies can be excellent workplace tools for team building efforts as well as conflict management. Join us for an unusual look at communication-you will discover what communication style you prefer and learn to effectively deal with other interpersonal styles in your life.

Communicating Effectively in the Workplace

Are you a good listener? Are you sending the messages you want, verbally and nonverbally? Did you know that good communication skills are critical keys to personal and professional success? If you want to enhance your communication skills, join us for this important course that addresses the basics components of effective communication. You will gain tips to improve communication with your boss, co-workers, customers, and associates.

Leadership and the Team Environment

Groups of people working together do not constitute a Team. Learn how successful teams are formed, how they transform their environment from chaos to confidence and how leaders can ensure that they are able to continue to function at a high level. Learn how leaders can build capacity to handle complexity and help team members accept ownership. This three hour session will introduce the following Team concepts:

	Teamwork: The Advantages for yourself, Your Team and the Organization.
	How to Build High Performance Teams.
	Challenges Teams Face as they Grow and Develop.
	Developing Expectations for a New or Existing Team.

Time Management for the Chronologically Challenged

Time management is the key to higher productivity and lower stress. This training offers proven, practical planning aids for getting a grip on priorities, identifying time traps, and making every minute count. Participants learn to customize an individual time management program which leads to improved performance on any job. Some of the training concepts covered include:

	Setting Priorities
	Utilizing the Techniques of Effective Planning using Checklists, Calendars, and Palm Pilots.
	Dealing with Multiple Projects at One Time
	Organizing your Workspace

Who Moved My Cheese???

Receive bite-sized advice on accepting and expecting change in your life!!! Who Moved My Cheese? Is a simple parable that reveals profound truths about change. When you come to see “The Handwriting on the Wall” you can discover for yourself how to deal with change, so that you enjoy less stress and more success in your work and in your life!!! This “cheesy experience” is based on the best selling book Who Moved My Cheese? By Dr. Spencer Johnson. Those who should attend include: leaders in charge of change management, HR personnel communicating change efforts, employees facing rapid change, instructors and teachers who prepare students for the new environment.

Management Skills and Applications

This program presents a review of the major functions of management: planning, organizing, staffing, directing, and controlling. Participants will focus on how each of these functions relate to their current job responsibilities.

Upon completion of this program participants will be able to:

	Apply principles of planning in setting, clear verifiable or measurable goals and objectives
	Identify major types of organizational structure and the advantages and limitations of each.
	Demonstrate a variety of motivational principles to improve productivity, as well as human relations, leadership and communication skills.
	Explain why management controls are necessary and identify common controls commonly used by managers.
	Determine and communicate to employees how they are performing their jobs and how they can establish a plan for improvement.

Managing to Have Fun

This program will help you:

	Understand and apply the four principles of managing to have fun at work.
	Understand how to use acknowledgement, appreciation and celebration to create a winning team.
	Understand how to use fun and learn to reduce stress, improve productivity and increase the bottom line.
	Understand how to use all of these management skills to create a supportive work environment that produces excellent customer service.

Discipline Without Punishment

Discipline Without Punishment provides thought-provoking, new information about what to do when employee performance problems must be addressed. Topics that are addressed are: How our attitudes about discipline are shaped by childhood experiences; why punishment as a strategy is often ineffective; the importance of documentation, and how to turn discipline into a positive problem-solving process.

Upon completion of this program participants will be able to:

	See the value of focusing upon a specific problem, not an attitude or personality
	See how gaining the employee’s agreement that a change is necessary and that it’s the employee’s responsibility to change will bring about more positive results
	Apply specific strategies that will lead to improvement in the disciplinary process
	Realize the value of following up on any agreements made between the employee and supervisor.

Dealing With Stress and Change in the Workplace

This program focuses on how to best deal with change in the workplace. Emphasis is placed on the value of time management and delegation, basic communication skills and stress management.

Upon completion of this program , participants will be able to:

	Appreciate the changing role of the supervisor in the workplace.
	Recognize the value of time management techniques and feel comfortable implementing them.
	See the relationship between change and conflict and be better able to effectively deal with real-life conflict.
	Improve on his use of basic communication skills, which leads to more effective interpersonal relationships.

The New Supervisor

The “New Supervisor” workshop was developed to address the “training delay” problem that frequently occurs when new supervisors are selected to begin their new responsibilities before receiving any formal training. This training program will serve as a helpful resource to new supervisors.

Upon completion of this program participants will be able to:

	The importance of developing a managerial attitude.
	The relationship between attitude and productivity.
	The importance of setting standards.
	How to delegate effectively.
	The value of coaching and counseling your employees.
	How to avoid six unforgettable mistakes.
	How to keep supervisors happy.

Improving Performance Through Empowerment

This program focuses on the value of creating the idea of “ownership” or “partnership” with employees, by providing them with the responsibility for their decisions and actions. Participants will learn that empowerment helps to increase morale and productivity while decreasing the workload and stress on managers.

Upon completion of this program, participants will be able to:

	Identify the characteristics of an empowered organization.
	Focus on how to cultivate conditions contributing to the growth of empowerment.
	Feel confident in how to establish the foundations of an empowered organization. See the benefits of empowerment and create the condition, the climate, the high level of interdependence needed to provide challenges and opportunities between all elements in the organization.

Building Trust in the Workplace

This program teaches managers why it is important to build and maintain trust with their employees and the methods of doing so. Participants will come away with the knowledge and skills to create trust, a better understanding of the benefits of creating a trusting environment, specific behaviors to accomplish this all leading to improved communications throughout their own organization.

Sexual Harassment: A Manager’s Guide

As a manager or supervisor, you are the primary person responsible for dealing with the problem of sexual harassment in the day-to day operations of your company or organization. It is essential that every case of sexual harassment be handled properly to avoid legal liability.

This program is designed to provide a set of preventative guidelines for managers and supervisors to follow.

Participants will learn about the legal responsibilities associated with sexual harassment, how to identify signs of possible harassment, the proper methods used to investigate a potential problem and what actions to take when dealing with any problems found.

Sexual Harassment: Know Your Rights

Sexual harassment is one of the most misunderstood and controversial issues in today’s working environment. There is widespread confusion connected with questions what constitutes sexual harassment.

This course is designed to help clarify many of the issues surrounding sexual harassment. Complaints will be examined to determine if sexual harassment has occurred. Guidelines will be reviewed that will help identify and eliminate behavior that could be considered sexual harassment. Participants will learn how to create and maintain a pleasant and productive working environment for everyone in their organization.

How To Plan And Run Effective Meetings

This program is for every manager who will ever conduct or chair any meeting, no matter its size or purpose. This course will show you how make all meetings more meaningful, from weekly staff meeting and yearly sales conferences to team meetings and project groups. It will also help you lead more effective training sessions and deliver more dynamic presentations.

Performance Appraisals: Positive and Painless

If you give or receive performance appraisals, this training is for you. Learn how performance appraisals should be created and how consistency in using it can be achieved. You will also learn how to use tools and techniques that will simplify the job and help make the performance interview a positive experience. Building the interview into an on-going performance management process will also be discussed. Please bring a copy of the performance appraisal instrument you currently use to this training.

Myers Briggs Type Indicator

This workshop is designed for all management levels and team members striving to understand communication differences and build more effective teams. The MBTI provides a useful measure of different personality styles and preferences that can help in solving organizational problems and build stronger leadership and teamwork skills.

Train the Trainer

Learn the strategies and tools useful to the trainer in instructing others more effectively on the job.

“But I Don’t Have Customers”

In today’s workplace, great emphasis is placed on treating customers with respect and meeting their needs. But what is often overlooked is how we treat our “internal” customers. How we treat each other in the workplace can either help or hinder the productivity and profit of your organization. This program can help you and your employees learn to value each other, which results in increased performance throughout your entire organization.

Business Writing

In this course you will learn writing strategies and techniques that improve the effectiveness of business communication. Topics will include audience analysis, concise and straightforward language, organization, and format.

Grammar Refresher

This course is available to (whoever, whomever) has an interest in improving (hisself, himself) and no educational background is required. (Anyone, Everyone)(who, whom) feels that (his, their) grammar or punctuation skills need to be reviewed is invited. If anyone has an interest in (grammar, grammer), (they, he) ought to avail ( themselves, himself) of this real opportunity. Now if you don’t know (nothing, anything), just between you and (I, me), you’ll have some company. So if you miss this chance, you can just tell yourself, “ (Its, It’s)(I, me)(who, whom)(am, is) at fault for not taking this (course, coarse).”

Business Etiquette

Good office manners may not be listed in your job description, but they certainly play a crucial part in your career. The ability to handle yourself properly today outweighs even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. Topics to be covered include: Principles of good work behavior, telephone etiquette, electronic etiquette, and writing effective e-mail, planning and attending business meetings and multicultural etiquette.

Resume Writing

This class is an introduction to resume writing. You will also discuss cover letter preparation and interviewing.

How To Improve Your Electronic Communication

This class begins with the basics-students first learn how to open an e-mail account. Then other topics such as what a person should do before writing an e-mail message, some effective techniques to help in composing an e-mail message, and formatting, managing, and organizing e-mail messages. Discussions will also cover topics such as signatures, the address book, stationary, and greeting cards.

Phlebotomy

This course is designed for persons who wish to gain experience collecting venous and capillary blood specimens for various medical laboratory studies. The theory and principles of specimen collection will be discussed. The participants will collect specimens using venipuncture and skin puncture techniques for routine and specialized clinical specimens. Quality assurance requirements relating to specimen collection will be discussed.

Programmable Logic Controller Training

The Programmable Logic Controller (PLC) is used in controlling any process that involves the use of electrical inputs and outputs. The goal of this course is for the student to: know the PLC's internal operations; understand circuit logic; design ladde logic; and to program and operate a 504 Allen Bradley PLC.

PLC I Covers:

	Overview of Programmable Logic Controllers
	Wiring Diagrams/Relay/Ladder Logic
	Ladder Logic Programs
	Hardware Components
	Number System and Codes
	Fundamentals of Logic
	Basic of PLC Programming
	Programming Timers
	Programming Counters
	Practices, Editing and Troubleshooting

PLC II Covers:

	Review of PLC I
	Advanced RS Logic Programming
	Program Control Instructions
	Math Instructions
	Sequencer and Shift Register Instructions
	Process Control and Data Acquisition Systems
	Computer-Controlled Machines and Processes
	Practices, Editing and Troubleshooting