(THESE COURSES ARE OFFERED AT HENDERSON COMMUNITY COLLEGE)

Certificate in Management Program and the Advanced Certificate in Management

The University of Southern Indiana and the American Management Association have developed a multi-course curriculum that is specifically created to meet the unique needs of working professionals who want to learn state-of-the-art business skills. Courses are designed to help you become more effective in your present position and better prepared for future advancement. Meeting in a classroom setting with managers from many different organizations, you will see how others are handling problems similar to your own. Instructors with extensive business experience as well as excellent teaching skills teach the courses.

A total of six courses, three required, and three electives, are necessary to earn the Certificate in Management. The three required courses are What Managers Do, Communication Skills for Managers, and A Manager’s Guide to Human Behavior. One or more of the required courses will be offered each semester. You may take the courses in any order and there is no time limit for completion of the program. Each course meets one a week for six weeks, and one or more courses may be taken each semester. USI will award 1.5 Continuing Education Units (CEU’s) for completion of each individual course. To earn the Advanced Certificate in Management, you will be required to take six additional courses.

What Managers Do

Today, the manager’s role is evolving from directing to empowering, from reacting to the problem solving, and from “boss” to “coach.” In this time of rapid change, managers must be considerably more responsive to the needs of employees in their departments, as well as to activities in cross-functional teams or self-directed environments. What Managers Do, the introductory course of the AMA curriculum, is designed to raise your awareness of your management style and of organizational strengths and weaknesses, and to help you design a plan for your success in utilizing the right AMA courses to meet your unique needs.

Communication Skills For Managers

Communication Skills for Managers is a step-by-step guide that takes the guesswork out of effective communication. Whether you’re writing a report, conferring with a colleague, or running a meeting, you’ll learn to express yourself clearly and incisively. As you work your way through the course, you will do many exercises that show you instantly, how your skills are improving. You’ll learn to write letters, memos, and proposals that get results; give effective, professional presentations; understand and use nonverbal communication; listen effectively; and speak with confidence and poise to groups of any size.

A Manager’s Guide to Human Behavior

A Manager’s Guide to Human Behavior will help you supply the critical motivation that both workers and supervisors need to achieve maximum results. Clearer, non-conflictive communication; an understanding of human needs and motivations; leadership styles and problem-solving techniques; acceptable and effective self-assertive methods…these are all principles and concepts that you will learn to use to increase your managerial effectiveness-and your chances for business success-many times over.

Coaching For Top Performance

Coaching For Top Performance focuses on one strategy that every manager can use to build employee commitment-coaching. Coaching For Top Performance will present coaching as a management tool to help increase employee commitment to better quality and greater productivity. The importance of delegation in the coaching process will also be addressed. During this course, you will practice your newly-learned coaching skills and create an action plan for using them in the work place.

People And Teams

When people work in a TQM team structure their organization benefits from sharing and building ideas to meet customer requirements and improve organizational processes. This course focuses on techniques of building and recharging high performance, continuous work teams. Topics include group dynamics, phases of team development, conflict management, team leader/member roles and responsibilities, and communication and facilitation skills.

Leadership Skills For Managers

Leadership Skills For Managers provides realistic guidelines for raising your employees’ level of competence and providing the motivation that will turn them into self-starting achievers. In addition, this course gives you valuable suggestions on communicating for results; setting the right achievement targets; developing subordinates through coaching, counseling , delegating and performance review; coping with tensions; practicing business ethics-and much more. You’ll learn to motivate employees by knowing their individual differences; establish goals that encourage innovation; handle conflicts, complaints, and grievances; and understand the many approaches to leadership, form authoritarian to democratic, from charismatic to informal.

Managing And Resolving Conflict

As a manager, you know that a certain amount of conflict in your organization is inevitable and can even be a positive force that stimulates healthy competition or sparks lagging creativity. But, when conflict disrupts the work process, destroys morale, or interferes with productivity, it must be resolved quickly and skillfully. Managing And Resolving Conflict is packed with case studies, critical incidents, and realistic examples of conflict resolution that bring to life the skills and techniques professional managers use in their organizations. You’ll learn to respond quickly and effectively to control conflicts as they arise; turn conflicts into constructive forces for improving organizational performance; recognize structural and interpersonal conflicts and deal with them accordingly; understand the fundamental processes and factors that cause and perpetuate conflicts; apply the five proven methods of conflict resolution: avoiding, accommodating, compromising, forcing, and collaborating.

Negotiating Your Way To Success

In today’s competitive business environment, negotiating skills are invaluable. You negotiate for something every day, from routine issues in the office and with family members at home, to major issues such as pay raises or work assignments. Negotiating Your Way To Success covers everything from the steps used in pre-negotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection. You’ll learn to sway the opponent with timing and association techniques, identify an opponent’s real but often hidden needs, use questions to control the thrust of a discussion, make concessions without losing, employ proven strategies like the “missing man”, “straw issues”, and “walkout” ploys, and communicate a position clearly and precisely.

Assertive behavior is standing up for your interests without knocking others down, violating their rights; it’s the communication of positive and negative feelings, expressed honesty and directly. This course teaches you how to convey self-confidence and stand up for your beliefs. It shows you how to be aware of what you want and reviews a wide variety of techniques for relating to other people, techniques that will give you positive influence with them.

How To Plan And Conduct Productive Performance Appraisals

A performance appraisal is the process by which a manager evaluates an employee’s work performance by measurement and comparison with previously established standards. This evaluation is communicated to the employee who then has the opportunity to contribute his assessment of his work performance.

This course provides guidelines as to how to plan and conduct performance appraisals. The focus is on how performance appraisals are on-going events, with constant feedback being provided throughout the performance period.

How To Manage Your Priorities

Having trouble keeping up? Sometimes it seems impossible to get everything done. There are too many deadlines, interruptions and last minute requests. Priorities change overnight. Things happen unexpectedly. No matter how hard you work; you TO DO list gets longer and longer.

Don’t despair! You can keep up! And this program will show you how! You’ll learn strategies for avoiding problems when possible and lessening the effects of ones that do come up. You’ll learn the importance of careful planning and communication; and you’ll learn how to avoid several common mistakes that often cause or worsen problems.

How To Manage Conflict And Emotions

Has anger, uncontrolled conflict or unchecked emotions cost you too much? Spoiled relationships? Anxiety and stress? Poor productivity? Lack of cooperation and teamwork? Tension at home? A stalled career? Your self respect?

This program presents different approaches to the inevitable conflicts that arise at home and at work. While we can’t always change conflict, strife and opposing points of view that are part of our lives, we can change the way we react and manage conflict when it does occur.