Customer Service Training
Internal Customer Service
How often do organizations emphasize the importance of treating customers with respect yet fail to recognize that you can't have great external customer service until you practice great internal customer service too.
This program focuses on how we treat one another in the workplace and the impact this good internal customer service has on productivity and profit. Participants in this program will learn what internal customer service means, how to recognize important internal customers who require priority service, questions to ask, guidelines to follow and critical points of contact.
Program Format: Six hours of meeting time with sessions divided into two 3-hour blocks of time. Exercises, role playing and discussion.
Customer Service: How to Deal With Difficult Customers
This program is designed to encourage discussion of the practical steps that can be taken to assist and satisfy demanding customers.
Participants will be shown ways to handle a customer's complaint. Dramatized examples will be used to illustrate ways a customer service representative can effectively meet a difficult customer's needs.
Program Format: One 3-hour session or two sessions of 90 minutes each. Videos, role playing, discussions, pre- & post-test exercises.
How to Provide Exceptional
Customer Service
This program provides participants with tools needed to provide exceptional customer service. The underlying principle of this program is that you win loyalty by providing special treatment for each of your customers.
Program Format: One 3-hour session of two sessions each 1 1/2 hour in length. Exercises, pre- & post-tests and video.
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